WARRANTY AND POLICY
At Digioptix, we believe one of the most important factors of choosing a product is quality. Every Digioptix device is put through rigorous tests made to inspect quality, durability and other factors ensuring it meets our standards as well as your own. Our dedicated attention to a quality product further reduces the probability of having defective equipment; however, we are aware that errors do occur and take the discretion of examining returned products to help ensure we can identify issues and make the best product available.
The Digioptix is under a 6 month manufacturer defect-related warranty with the option to purchase an extended two-year warranty for $50.00.
Digioptix does not cover damage caused by misuse, abuse, normal wear, or the attachment of any unauthorized accessory, alteration to the product or other conditions whatsoever that are beyond the control of Digioptix.
If you are having operation issue with your device, please call Toll Free 1-888-860-7788 to speak with a friendly sales associate who will walk you through steps of operation or go through some trouble shooting steps. If it is determined that warranty service is necessary, you need to send in the defective device to the address below for service.
Ericam international, LLC
8901 Washington Street
Kansas City MO 64114
Please include the following items with your return:
-Defective unit only. (We do not need the box and accessories etc. unless requested by customer service)
-Copy of your receipt showing the date, vendor and amount paid along with a brief note describing the reason for return.
Free replacement of a new control unit is provided if it is not repairable. Technical Support is provided by email only at support@Digioptix.com.
Note: Store policy above is subject to change anytime.